History
The campaign's History tab is going to be your greatest asset for tracking the status of individual mailers, testing integrations, and viewing incoming Request Details. Once a One Time Send has launched and processed or a trigger is set live and sending requests, a list of individual mailers will start to appear.
Mailing States & Environment
In the top right you'll see a tool for filtering by Mailing State and/or Environment, the option to Download a CSV record, and a calendar tool for filtering by date. In the top left you'll see a mailing count which reflects the filter settings.
Numbers and mailing status are most accurately reflected under the History tab. While the graphs shown on the overview page are a useful visual aid, always refer to the campaign History for the most detailed account.
Once a mailer is In Transit or Mailed, status updates are based on incoming scans from USPS. If you notice a slight lag in delivery updates, we recommend checking back in later or the following day in case USPS hasn't updated their data yet.
Download CSV
The Mailing State, Environment and Calendar filter setting will be applied when downloading a CSV record. Shortly after clicking Download CSV, you'll receive an email from no-reply@heypoplar.com with a download link - this email can take up to 15 minutes to arrive depending on the amount of data requested. Your CSV record will contain the following data columns:
Individual Mailers
Click into a mailer to see a summary of the Mailing Details, Event Log, and Request Details. If the mailer is or was in print production, you'll see an image preview with address and merge tag (if applicable) data applied and the option to download a PDF proof.
Mailing Details
Under the Mailing Details you see the Recipient Address, Campaign name, Creative name, Postage Type, Trigger Source (API Request or Manual Send), Creative Type, send_at trigger setting, Estimated Cost (price per piece), and a list of any custom merge tags used showing their name and value as populated based on mailing data.
Event Log
The Event Log shows a Timestamped record of how long the mailer spent in each step of the mail cycle from "Created" to "Delivered."
Request Details
If the mailer was launched via trigger or integration with our Mailing API, the individual webhook data will be shown in the Request Details. The webhook should match the sample API Request from the Data Guide at the bottom of the creative's page.
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